Q: I am moving and my hairpiece was already ordered. What should I do?
Please follow these three steps:
Contact and inform the Wigs For Kids Recipient Department, so they can record the address of your new residence and new contact information, if appropriate.
Identify a new stylist that can assist you with the final cutting/fitting of the hairpiece. Follow the procedure you used previously with the first stylist that was verified and confirmed by Wigs For Kids.
Inform the original stylist of your move and thank them for their assistance with the measurements.
Q: Can you ship the hairpiece to me using a P.O. Box address?
Our shipping system does not allow us to process P.O. Box addresses. Consequently, we need an actual residence address. The shipping box for the hairpiece is too large for a standard mailbox and, at times, the package is left outside and can be easily stolen. For this reason, Wigs For Kids cannot accept P.O. Box addresses.
Q: Can you ship the hairpiece to my stylist instead of my residence?
It is our policy to ship the measurement packet and the hairpiece to the recipient families’ home address for various tried and tested reasons in the past. If there are any extraneous reasons that you may want Wigs For Kids to make an exception, please contact our Recipient Department (+1.440.438.3032, Recipients@wigsforkids.org).
