Delivery of the Hairpiece

Q: The shipment arrived. What’s next?

Please call your stylist to schedule an appointment (final consultation) for fitting and styling the hairpiece. Notify the Wigs For Kids Recipient Department that the hairpiece has been received and provide the scheduled date for the final consultation with your stylist. Lastly, print the documentation shared by Wigs For Kids (via email notification) for the stylist.

Q: What happens when the hairpiece is ready?

The Wigs For Kids Recipient Department will notify you via email and provide the shipping date and tracking information ( If you do not receive a shipping email notification from us by the end of the 14th week, email or call us at +1.440.333.4433 so that we can follow up.

Q: How is the hairpiece shipped?

Wigs For Kids will ship the hairpiece to you via United Parcel Service (UPS). Your shipment will include hair care products designed specifically for these hairpieces. They are gentle and rich in nutrients, which the hair strands need to remain healthy. Consistent use of these products will help you maintain and increase the longevity of the hairpiece. They are provided complimentary (at no charge) for the first time with the delivery of the hairpiece. 

Note: You will continue to use these hair products going forward. When it is time to refill your hair products, you will call the Hair & Scalp Specialists (+1.440.333.8939) to purchase more.

Q: How will I know that the hairpiece has been ordered?

As soon as Wigs For Kids receives the completed measurement packet, an email is sent to you to confirm receipt of the packet and to let you know that an order will be placed for the hairpiece that week. On average, the expected shipping date is 14 weeks after the order is placed. 

Q: How long does it take to receive a hair replacement system?

First, each application must receive approval for funding/sponsorship by the Wigs For Kids Board of Directors. This approval is neither instantaneous, nor guaranteed. The submission of proper documentation is key to this step.

The Wigs For Kids Recipient Program spans eight stages, which are implemented sequentially. Each stage requires an appreciable amount of communication, review, and processing to complete. The quicker you can complete the application, take measurements, and provide required documentation, the faster Wigs For Kids can place the order for the hairpiece. It takes an average of 14 weeks—from the week in which the order is placed—to receive the expected shipping date for the hairpiece. 

About Wigs For Kids

Wigs For Kids is a nonprofit organization that helps children suffering from hair loss stemming
from chemotherapy, radiation therapy, alopecia, trichotillomania, burns, and other medical
causes. Stylists and regular people just like you work together to give recipients the self-esteem
and self-image they deserve.


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