Shipping and Delivery Archives

Q: I am moving and my hairpiece has been ordered. What do I do?

Contact our offices as soon as possible at 440-333-4433 Option 5 so we can update your contact information. Depending on the distance of the move, we may need to pair you with a new stylist for your child’s styling appointment. In that case, we recommend you alert your original stylist and thank them for their help with the measurement appointment.

Q: How will I know my hairpiece is on its way?

We will email you with tracking information. Your hairpiece will be shipped by United Postal Service (UPS). Due to the high value of this shipment (valued over $1800, but free to recipient families) a signature is REQUIRED for delivery. Please make arrangements to have an adult available to sign for this package.

Q: I received notification my hairpiece is on its way. What do I do now?

Contact your stylist to schedule your child’s styling appointment, then contact us with the date of your scheduled appointment.

Q: Can you ship my hairpiece to a P.O. Box?

No, we cannot ship to a P.O. Box. An adult must be present at delivery to sign for and accept the hairpiece.

Q: Can you ship my hairpiece directly to my stylist?

No, your child’s hairpiece must be entrusted into your care. You will bring it, along with your maintenance products, to your child’s styling appointment.

Q: What comes with my child’s hairpiece?

Your shipment via UPS will contain hair products and accessories your child will need over the life of the hairpiece, including:

Hairpiece
Shampoo, protein treatment, conditioners
Skin cleanser and astringent
Loop brush
Chin strap
Wig tape
Rapid dry hair towel
Mannequin head
Instructions for care and maintenance of hairpiece

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