Q: I’ve mailed back the packet. What happens next?
We will notify you when your returned packet is received.Our team will review your returned packet for accuracy and completeness.We will then place your order with our manufacturer.
Q: How long will it take to receive my hairpiece?
Creation of your made-to-order hand-tied hairpiece takes time, and our manufacturer is located overseas. This process could take up to 14-16 weeks.
Q: My child’s hair is growing back but my hairpiece is already on order. What do I do?
Each hairpiece is made specially for each child. We encourage you to continue with the order process. The cap system may still be useable with light regrowth, and your child may wish to utilize the hairpiece in the future.
